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This media & telecoms company is a well established brand, and a leader in the media and entertainment industry. It engaged us to deliver a pivotal transformation project to unify its customer reach and grow its business. Please contact us for further details.
Case Study 1: Media Provisioning Programme
Challenge: Tasked with the Programme Management and delivery for a Talk Rating & Provisioning program, our primary challenge was to unify this customers telephony offering to enable “Triple Play” services, encompassing Telephone, Broadband, and TV. This initiative aimed to streamline and enhance the customer experience by integrating various telephony services into a cohesive package. Directly overseeing a budget of £2 million and managing a team of over 50 dedicated resources, we faced the challenge of coordinating complex project activities and ensuring alignment with organisational goals.
Response: In response to these challenges, we developed and executed a comprehensive project plan, outlining key objectives, milestones, resource allocations, and budgetary considerations. we worked closely with cross-functional teams to identify and address technical and operational requirements, ensuring seamless integration of telephony services across the customers offerings. Additionally, we facilitated effective communication and collaboration among stakeholders, fostering a shared understanding of project goals and expectations.
Outcomes: Through strategic planning and effective project management, the project successfully unified this customer’s telephony offering, enabling the seamless delivery of “Triple Play” services to customers. By overseeing budgetary considerations and resource allocations, we ensured the efficient utilization of resources and timely delivery of project milestones. The implementation of this project contributed to enhancing the overall customer experience and strengthening the customer’s position in the telecommunications market. Overall, our leadership and strategic approach facilitated the successful execution of the program, demonstrating our ability to drive complex initiatives to achieve organizational objectives.